Refund policy

Return and Refund Policy

Because our items are handmade, all sales are final unless there is a problem with your order.

Please review product descriptions, measurements, colors, and photos carefully before purchasing.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item arrives damaged or defective, or if you receive the wrong item, contact us at jennifer@opalandmert.com as soon as possible so we can evaluate the issue and make it right.

Please include your order number and photos of the item and packaging when applicable.

Please contact us before returning any item. Items sent back without prior authorization will not be accepted.

If a return is authorized, return instructions and the return address will be provided to you. For an approved return involving a damaged, defective, or incorrect item, Opal & Mert will cover the return shipping cost.

Custom and personalized orders
Custom and personalized items cannot be returned or exchanged unless they arrive damaged, defective, or there was an error with your order.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

For questions about an order, contact us at jennifer@opalandmert.com.